Terms & Conditions Terms & Conditions

This service is provided and operated by JS Hong Kong Ltd.

General Provisions

  • Please read this section carefully before shopping. By becoming a member of this website or by actually using the services of this website, you are deemed to have read, understood, and agreed to all the contents of these Terms of Service.
  • For代購 (proxy purchase) items, our company only acts as a proxy purchaser. Our company does not provide after-sales or warranty services for any products.
  • This store and this website are not associated with or authorized by the brands mentioned. All trademarks belong to their original brands.
  • Our company reserves the right to photograph all products. The photos will be used for display purposes.
  • In case of any dispute, our company LONDONKELLY reserves the right of final decision.

Orders and Payment

  • Our company is only involved in the proxy purchase part. The listed items may be canceled at any time due to supply shortages.
  • Once the order is completed, the order information will be confirmed. Therefore, you are obligated to ensure that the size, quantity, style, payment method, shipping method, and other information of the ordered goods are correct before purchasing, and to read and accept the "Terms and Conditions" of this website.
  • If additional costs such as shipping and handling fees are incurred due to customer's missing information or refusal to accept delivery, all additional costs will be borne by the customer.
  • If the order opts for store pickup or requires temporary storage of goods, our store will provide a maximum storage period of three months (calculated from the date of arrival or notification to the customer). Customers are requested to arrange pickup within the time limit; if the goods are not picked up or no contact arrangements are made after the deadline, the relevant order will be considered abandoned, the goods will no longer be retained, and no refund will be issued.
  • Our company makes every effort to ensure the accuracy of product images and descriptions on the website, but cannot guarantee that the images and descriptions are exactly consistent with the actual products.
  • If the ordered product has quality issues and no replacement is available, our company reserves the right to adjust the order or cancel the relevant product/entire order.
  • Images and information are for reference only. Due to issues such as shooting lighting and color differences on different displays, there may be color differences between the product images and the actual product. The actual product shall prevail.
  • Website prices are for reference only, and the final confirmed price at the time of payment shall prevail.
  • If there is a price change before payment, the customer can choose to continue or cancel the order without any charge.
  • If the supplier temporarily adjusts prices or other force majeure occurs after payment, our company can cancel the order and issue a full refund, and both parties will no longer bear responsibility.
  • Our company pledges that all transactions are handled on the principle of openness and transparency, and absolutely no fraud or misleading information is involved.

Promotions and Offers

  • Discount codes can only be used on our website, and the valid date is subject to the announcement of the promotion.
  • Discount codes can only be used to purchase goods and cannot be redeemed for cash.
  • Discount codes are only applicable under specific conditions (if applicable).
  • Discount codes must be used before payment and cannot be applied retroactively.
  • Price guarantee offers (including price difference compensation and coupons) are only applicable to certain designated brands and products. Prices for products where UK prices are higher than Hong Kong, limited editions or hard-to-obtain products, and prices from individual sellers, second-hand platforms, or unofficial channels are not applicable.
  • In case of any dispute, LONDONKELLY reserves the right of final decision.

Terms Modification

  • Our company may change this website, services, or terms of use at any time with or without notice. Therefore, please read the terms of use and order terms carefully before shopping on this website.

Privacy Policy

  • The personal data collected by our company (including name, contact information, shipping address) is only used for processing orders and providing customer service.
  • Our company will not sell or transfer your personal data to third parties, except for logistics service providers required to complete the order.
  • This website may use Cookies to improve user experience. You can manage Cookies in your browser settings.
  • You have the right to request access, correction, or deletion of personal data held by our company. Please send an email to support@londonkelly.com.hk to submit your request.

© 2026 JS Hong Kong Ltd (LONDONKELLY). All rights reserved.